At PMWANIWIFI, we strive to provide reliable WiFi device rental services. Please read this policy carefully before making a booking.

1. Non-Refundable Charges

• The Delivery & Installation fee of ₹354/- (inclusive of GST) is strictly non-refundable under all circumstances.
• The Booking Amount is non-refundable once paid.

2. Booking & Cancellation Policy

• Bookings can be cancelled only within 3 hours of payment.
• No cancellations or refunds will be allowed after 3 hours.
• Bookings will automatically expire if the Security Deposit is not paid within 7 days.

3. Security Deposit

• A refundable Security Deposit of ₹1,250 to ₹2,500 + 18% GST is mandatory.
• Device delivery will be processed only after deposit verification.
• The deposit is subject to deductions for damage, misuse, or policy violations.

4. Delivery & Installation

• Delivery will be processed only after successful payment verification.
• All delivery charges are to be borne by the customer.

5. Refund Structure (Device Return)

6. Monthly Rental Charges

• Monthly rental ranges from ₹75 to ₹1,999 + 18% GST depending on plan and usage.
• Final pricing details will be communicated by PMWANIWIFI.

7. Replacement Policy

• Devices include a 6-month replacement guarantee (manufacturing defects only).
• Replacement charge: ₹234.82/- (inclusive of GST).
• Physical damage or misuse is not covered.

8. Usage & Liability

• PMWANIWIFI is NOT an Internet Service Provider (ISP).
• Internet speed depends on the telecom operator.
• RIPL is not responsible for network-related issues.

9. Suspension & Termination

• Services may be suspended with 24-hour notice in case of misuse.
• Immediate suspension may occur for illegal activities.

10. Customer Responsibilities

• Customers are fully responsible for device and service usage.
• Any misuse or illegal activity is solely the customer's liability.
• PMWANIWIFI holds no responsibility for customer actions.

11. Device Handling

• Devices must not be tampered, modified, sublet, or transferred without written consent.
• Violations may result in service termination and deposit forfeiture.

12. Loss or Damage

• Loss or damage due to negligence will result in full deposit forfeiture.
• Additional recovery charges (up to device MRP) may apply.

13. False Information

• Providing false booking details will result in cancellation without refund.

14. Chargebacks

• Fraudulent or unjustified chargebacks will be legally contested by PMWANIWIFI.

15. Policy Changes

• PMWANIWIFI may update pricing and terms with 15 days prior notice.
• Continued use of services implies acceptance of updated terms.

16. Force Majeure

• PMWANIWIFI is not liable for delays due to:
• Natural disasters
• Government restrictions
• Network outages